Published · 2 min read
We get some version of this question a lot: "Okay, I filled out the form. What happens now?" Here's the step-by-step answer.
1. We walk the building first
We don't send a proposal before we've seen your facility. A form submission or a phone call gets a walkthrough scheduled, not a quote. Square footage on a spec sheet doesn't tell us what your floors are actually made of, how your traffic moves, or what your current vendor is missing. Someone from Nexara comes out, walks the space with you, and looks at what's actually going on.
2. You get a written scope, not a verbal promise
After the walkthrough, we put together a written scope of work. That document says exactly what gets cleaned, how often it gets cleaned, and to what standard. If it's not in the scope, it's not a surprise later, and if it is in the scope, it's not optional. This is the document we staff against and the document we get inspected against.
3. We staff to the scope you approved
Once the scope is signed off, we staff the account to match it: not a headcount we had available, but the headcount and skill set the scope actually calls for. A GMP floor restoration and a nightly office cleaning program don't get the same crew.
4. Inspection, documentation, and a real escalation path
Work gets inspected against the scope on a schedule, and it gets documented, not just "looks fine." If something's off, there's an escalation path, and it ends with the owner. Not a call center. Not a regional account manager you've never met.
Scheduling around your operation, not ours
None of this assumes a 9-to-5 building. We schedule around your actual operating hours, including nights and weekends, because most of the facilities we work in can't stop running for a cleaning crew. A production floor that runs three shifts needs its cleaning windows built around changeovers, not around when it's convenient for a vendor to show up. That gets worked out during the walkthrough, not guessed at afterward.
Why we do it in this order
It would be faster to skip the walkthrough and just send a number based on square footage. We don't, because that number is usually wrong in one direction or the other: too high because we padded for the unknown, or too low because we missed something that shows up as a change order three months in. Seeing the building first means the scope we write is the scope we can actually deliver, and the price attached to it doesn't move once the work starts.
If you want to see what this looks like before you commit to anything, request a walkthrough. There's no cost and no obligation to a proposal you haven't seen the building for. You can also browse the full breakdown of what we do on our services page, or call us directly at 909-750-2614 or info@nexarafs.com.
Questions we get asked.
Does Nexara send a quote before seeing the building?
No. A form submission or call gets a walkthrough scheduled, not a quote. Someone from Nexara walks the space with you first, then we put together a written scope of work.
What happens if something goes wrong after Nexara starts cleaning?
Work is inspected against the written scope on a schedule and documented. If something's off, there's an escalation path that ends with the owner, not a call center or a regional account manager.
Can Nexara clean outside normal business hours?
Yes. We schedule around your actual operating hours, including nights and weekends, and build cleaning windows around shift changeovers for facilities that run around the clock.
